|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2007年11 期
| 標(biāo)題 |
| 提高鐵路顧客滿意度的研究(25 卷) |
| 英文標(biāo)題 |
| Research on Increasing Railway Customers’ Satisfaction Degree |
| 摘要 |
| 論述顧客滿意度的理論基礎(chǔ)及系統(tǒng)模型的構(gòu)建，提出構(gòu)建專業(yè)管理部門、建立多渠道的物流服務(wù)檢測(cè)體系、實(shí)行物流服務(wù)的標(biāo)準(zhǔn)化，以及加大軟硬件投入等提高鐵路顧客滿意度的措施 |
| 作者 |
| 新聞作者:唐 亮 |
| 關(guān)鍵字 |
