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2003年12 期
| 標(biāo)題 |
| 改善鐵路旅客行李運送服務(wù)方式的思考(25 卷) |
| 英文標(biāo)題 |
| Thoughts on Improving the Service Mode of Luggage Transport for Railway Passenger |
| 摘要 |
| 旅客行李運送是鐵路客運部門為乘客提供的一種客運服務(wù)產(chǎn)品。目前鐵路旅客行李運送服務(wù)存在著手續(xù)繁雜、多次收費、交付拖延等服務(wù)質(zhì)量問題，為此對改善旅客行李運送的外在服務(wù)形式和內(nèi)在管理質(zhì)量等方面提出一些具體運作思路。 |
| 作者 |
| 新聞作者:馮菊英，王樂平 |
| 關(guān)鍵字 |
